HELP
Help Center
Guides, tutorials, and answers for hosts and guests.
Do guests need an app?
No. Guests scan the QR code and upload from their browser.
Can I moderate uploads?
Yes. You can review photos before they appear in your album on supported plans.
Can I download originals?
On Silver and above, hosts can download a ZIP of approved photos and videos in original quality. Guests can download only when the host allows it.
How long are albums kept?
Media is kept for 30 days after the event on Free, 60 days on Silver, 90 days on Gold, and 365 days on Platinum and Organizer. Hosts get an email reminder before anything is removed.
What if the venue has poor signal?
Photos are saved on the guest's phone first and keep retrying while the event page is open. If a guest closes the page, reopening the event link resumes the upload.
Can a guest remove their photos?
Yes. Guests can delete their own uploads or use “Remove me from this album” to delete their contributions from the event.
How do I get support?
Use the contact form below and our support team will reply by email.